Debt Collection

The debt collection process at GK Soh Debt Recovery is unique, resulting in an 85% success rate. As we do not earn a fee unless we collect, we have focused on developing the most successful collection process, analysis and techniques to maximize the recovery and the fee we earn from each viable claim. Our debt collectors have 10+ years collection and business experience, some have advanced degrees, and we only do commercial collections, which enables them to successfully implement our unique process at extremely competitive contingency rates.

Our principals have a unique set of experience and education that gives us a huge advantage over most other debt collectors. Our principals know what it is like to be a small business owner and entrepreneur, as we have been involved with dozens of small and start-up companies as founder, buyer, owner, hired executive management, director or senior advisor. The knowledge we have gained from these experiences allows us to identify, search for, understand, and relate to a myriad of issues the small business owner may be facing when they have unpaid bills. We use this capability to probe and get the business owner talking, thereby allowing us to understand the personality of the owner and what is really happening at the business. This understanding is key to arriving at a successful resolution of the matter. It allows us to determine what type of solution is viable and then develop a debt collection strategy to get the debtor to agree on an approach to solving the problem.

During the debt collection process, we may make dozens of phone calls. With caller ID, computerized telephone attendants, voicemail systems and live call screeners, it often is extremely challenging to get a debtor on the phone. However, we are persistent and relentless. There are situations where we will call several times a day, from early morning to mid-evening, trying to get a live person. We do not use computerized predictive dialers. We do not leave a message every time we call. Instead, the debt collector uses their experience, their intuition, and the specific debt collection history on the account to decide when to call, how often to call, and where to call. We are allowed to call people on their cell phones and at their homes. We may have to do research to get these phone numbers, which may entail calling relatives, neighbors, and neighboring businesses. We are discrete whatever talking to someone outside of the business but at the same time the debtor usually gets the message that we are in hot pursuit. This alone makes debts owed to clients of GK Soh Debt Recovery moved to the top of the list for debtors.