Our debt collectors are experts at commercial collections. If we are dealing with a small business, we try to go directly to the business owner. This is the person who is the ultimate decision-maker. We may talk to other employees to get a better understanding of what is really happening at the business as well as insights into the owner’s personality and behavior. However, we want to get our commitments from the owner so that there is no excuse down the road that the owner did not approve a promise made by an employee.
<pstyle=”text-align:justify;”>In commercial collections, we typically need to develop some level of understanding of the debtor’s current business situation. Our debt collectors are trained in business debt collection and many of them have extensive experience running businesses. This enables them to be far more effective than the average debt collector.